About Us / Frequently Asked Questions

Frequently Asked Questions

What elevator pad material should I choose?

Palmtuff® Vinyl pads are designed to protect elevator interiors during regular use. Heavy Duty Vinyl and Rugged Canvas pads offer extra protection for cabs moving furniture and supplies on a continuous basis. Our Canvas pads also offer a richer appearance for designer interiors.

How do I choose the right hanging method?

Palmer Pads can be hung from wall studs, hooked over the top of raised wall panels, or suspended from drop ceilings. If you need help, please call our customer service representatives and they will help identify the best hanging solution for your elevator cab.

How do I measure for grommets if my cab already has studs in it?

Palmer StudStrips™ eliminate time consuming grommet measurements with durable 5/8″ stud slits spaced 1″ apart.
If you prefer to use grommets, see How to Measure for measuring directions and diagrams. If you need help, we have Palmer representatives in Massachusetts and New York that can help measure your elevators. Please call us at 800.600.PADS (7237) for more information.

Can you measure my elevator pads for me?

We currently have Palmer representatives in Massachusetts and New York that can help measure your elevators. Please call us at 800.600.PADS (7237) for more information.

Can Palmer® pads protect an elevator entrance?

Palmer® Elevator Entrance Protection Kits (EEPK™) are speacially designed to protect elevator door jambs and headers from dents and scratches.

Are Palmer® Pads fire retardant?

All Palmer® pads are flame retardant per ASTM E 84 and NFPA 701.

Are Palmer® Pads Volatile Organic Compounds (VOCs) free?

Palmtuff® Vinyl pads, Heavy Duty Vinyl pads, and Rugged Canvas pads are Volatile Organic Compounds (VOCs) free. Fiberglass filled pads have not been tested.

Where are Palmer Pads made?

Palmer® elevator pads are custom manufactured in Boston, Massachusetts.

How much do elevator pads cost?

Palmer® elevator pads are custom made to fit all sizes and styles. For pricing, please request a quote.

What are my payment options?

We accept Visa, MasterCard, American Express and Discover. Credit applications are also available by calling 800.600.PADS (7237).

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How long will it take to get my pads?

Most orders ship within 2-5 business days. Rush Orders are available upon request for an extra fee. Rush orders received before 11:00 AM EST are shipped on the same business day. Rush orders received after 11:00 AM EST are shipped by the end of the next business day. Standard shipping times apply.

Do you ship internationally?

Yes, we currently ship to most destinations worldwide.

How do I clean elevator pads?

Cleaning Palmtuff® and Deluxe Heavy Duty Vinyl Pads is easy. Rugged Canvas Pads cannot be cleaned.

Cleaning Instructions: Apply mild dish detergent to a clean damp cloth and gently rub the surface of the elevator pad. Rinse the pad with water and wipe dry with a clean cloth.